Enhanced checks skipped
The customer’s risk rating calls for enhanced due diligence. Coco holds the approval until it’s done.
Solutions
Agentic KYC
No customer goes live with an open case.
Your agent does the analysis. Coco checks the decision against your rules and the live case before the customer’s status changes.
A valid approval is not a correct one.
KYC agents read documents, screen names and recommend whether to onboard. An agent approves a customer while a sanctions screening hit is still unresolved. The onboarding system records the approval because the call is valid. The customer is now live, and your team finds out at the next review. AUSTRAC holds your institution accountable for customer due diligence, whoever built the agent.
Coco checks the decision, not the analysis.
Coco sits between the agent’s recommendation and the change to the case. Before a customer is approved, declined or refreshed, Coco checks for open screening hits and outstanding documents, plus the review the risk rating requires. If the case isn’t ready to close, the decision is held and goes to your analyst with the reason. Coco keeps an independent record of each decision, the rule applied and the case state at the time.
Other decisions Coco checks
Expired documents on file
A periodic refresh closes with an identity document past its expiry. Coco sends it back for review.
Second review missing
Your policy requires a second reviewer on this case type. Coco holds the decision until one signs off.
